All transactions, which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and a confirmation message will be sent to your registered mobile number on success of the transaction. In case we are unable to process such Recharge/Topup request due to a technical reason a refund process will be initiated within 48 hours.
This is an automatic process and will be followed in all cases, however for cases where you have received a success confirmation but not received a recharge or any similar case you can submit a concern either through the Bhugtaan Mobile Application or by logging into your account at http://www.bhugtaan.com/ or by contacting us through our IVRS number +91-161-4640060 [Call: +91-161-4640060] .
Kindly note, in all cases our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.